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Terms & Conditions

Welcome to MONROE !

We encourage you to review the following basic rules given to guide the usage of our web store.
Please read our Terms and Conditions before making your orders. 
Note that your use of our web store constitutes your agreement to follow and be bound by these terms. reserves the right to update or modify these Terms and Conditions at any time without prior notice. If you do not agree to these terms, please do not use this Web Store.


We understand the hassle of online shopping that sometimes due to lighting, your computer monitor’s resolution and brightness setting, there might be a slight colour difference from the actual product and the photo you see in the detail page. However, we have made the best effort to capture the true colours of the products as accurately as possible with the actual product.


The content of the web store, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you:

(1) only use these materials for your own personal, noncommercial use,
(2) do not copy or post the content on any network computer or broadcast the content in any media,and
(3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.


To keep your details for your next purchase(s), you need to sign up. You have to provide detailed information regarding your shipping address, mobile phone, etc. You are required to give your current address or info as accurate and as true as possible to us. We will keep your information as private and confidential. 


Prices shown in our web store are in Indonesian Rupiah (IDR). We have our own rate for US$, AUS$ and SGD$ and customers have no rights to change the currency exchange. Any additional custom and tax costs will be invoiced to you directly from EMS.
We recommend you to contact your local customs for more details.


Placing orders can be done either using our Web Check-Out or by contacting us directly. All orders can be made as long as they are available.  
Products may sell out quickly, please note that items in your Shopping Bag are not reserved – you have to check out to make sure that you have finalized your purchase of the product(s).

You cannot add more item/s to your shopping bag ONCE you are check out. We cannot modify/add products for you; you have to reorder again to make a purchase if you do not want to pay double shipping fees.

You cannot reserve any product to us. We have the rights not giving you reservations.


We only accept return and exchange due to defects in manufacturing. Any other reasons such as wrong size, colour difference, etc will not be accepted. Please fill out the Return and Exchange form within 24 hours of receiving your order otherwise we will not process your return and exchange.

The shipping fee for returning and exchanging the defects product to our address will be on customer's own expense but shipping it back to you will be free of charge on us. Please note that for return, it means we will refund ONLY the cost of the products paid, not including the shipping fee. 

Product return and exchange must be in unused condition and undamaged with tag still attached on it and doesn't need to be in the original packaging. In the unlikely event that the product is returned to us in an unsuitable condition, we may have to send it back to you.

The products are your responsibility until they reach our address, so make sure it’s packed up properly and can’t get damaged on the way


All content from Webstore including Software, HTML and codes are not permitted to be used for any purposes. Contents which include any graphics, logos, photographs, image rights, video or text on are prohibited for reproduction, copying, or any other purposes.

To use our content for editorial purpose you have to ask us by sending an email to


You are agree that you will be responsible for your activity in this webstore.
If we notice that you are or have been related in prohibited activities or violated our Terms and Conditions, we may deny your access to this webstore on temporary or permanent basis.
If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation/s where you have violated the Terms and Conditions.
We are not responsible for losses caused by your own faults or indirect losses caused by shipping company nor force major.
We will be responsible for your losses only if we violate our Terms and Conditions.

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